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EXPERT Q&A FOR ADMINISTRATIVE
PROFESSIONALS
QUESTION: I’ve been an administrative assistant for several years
and I am considering applying for an executive assistant position that
recently opened up at my company. What are the differences between working
for a mid-level manager and an executive, and how would that affect my
duties?
ANSWER (by Dave Willmer, executive director of Office Team):Many
professionals in your position may feel they have reached a plateau in their
career and are ready for a new challenge. However, taking the next step
professionally can be daunting. By understanding what you are getting into,
you can help allay any misgivings you might have and ensure the new position
is the right fit for you.
Investigating some of the differences between working for a manager and an
executive will give you a better sense of what to expect if you decide to
pursue the new position.
In order to contrast the two, it’s helpful to first look at what your
current position most likely involves. As an administrative assistant to a
mid-level manager, many of your duties are operational or administrative in
nature. For example, a large portion of your time may be taken up performing
clerical functions, such as word processing, filing or faxing.
Multiple managers, or even your whole department, depend on you to help
manage and organize the electronic and paper records for your group. And
because you support many individuals, you become the point-of-contact for
your department. Receiving visitors and directing calls and inquiries to the
appropriate individuals is something you handle every day.
Your team may ask you to conduct research for them and assist with project
management. You also organize and schedule team meetings. And to help
maintain productivity and make sure your team has the resources they need to
function, you most likely order supplies for your group. By managing these
routine duties, you play a central role in keeping your department running
smoothly.
Working for an executive brings different challenges in relation to your job
duties. As an executive assistant you support one individual who has many
demands on his or her time. Therefore, it is imperative that you know your
boss well so you can understand and anticipate any needs.
One of your major challenges is managing your executive’s busy calendar. To
successfully do this you must be able to take a look at the big picture and
be able to prioritize. You’re frequently called upon to make travel
arrangements and to work with other executives and their assistants to
schedule meetings. Managing your boss’s time goes beyond 9 to 5, as he or
she may frequently attend events or functions after business hours.
Not only does an executive assistant play a key role in managing his or her
boss’s time, but also does much prep work, providing background information
and materials, including reports and financial data. Here too, you must be
able to separate the important from the trivial and highlight the key
information the executive needs.
An executive assistant is called upon to take care of the administrative and
operational tasks so the executive can focus on more important issues. For
example, because expense reports can take up valuable time, an executive
assistant would process and submit this paperwork for his or her boss.
Though important for any position, the ability to interact with people at
all levels is essential because the executive assistant not only represents
his or her boss, but is the face of the company to other executives and
clients.
Perhaps most importantly, you must be flexible and able to deal with the
unexpected. Many demands are placed upon an executive and, as a result, your
job really is an extension of your boss’s job.
Before deciding to make the change, it’s a good idea to assess your career
goals and ambitions. Ask yourself what you like about your current position
and what things you would want to change. Then evaluate whether or not
working for an executive would be the right fit for you.
ABOUT THE AUTHOR:
Dave Willmer is executive director of OfficeTeam, the nation’s leading staffing service specializing in the temporary placement of highly skilled administrative and office support professionals. OfficeTeam has more than 300 locations worldwide and offers online job search services at
www.officeteam.com.
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