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Assertiveness is a Learned Skill. Learn it!
By Karen Porter
The
Administrative Professional
Job Performance and Career Success Coach
Assisting Administrative Support Professionals Since 2004
You weren't born
assertive. That's a fact. But you can learn to be assertive. And you do need
to learn how to be assertive to be effective on the job and successful in
your career. Assertiveness is also a factor in self-empowerment. It's a way
to go home from your job feeling good because not only did you do your best
job, but you weren't somebody's doormat. Nor did you use anybody as a
doormat. You left work with no bad feelings due to a poor communication
interaction with a co-worker, client or boss. Nothing will gnaw at your gut
after work or on the job tomorrow.
Why is learning to be assertive important for administrative professionals?
It's like this, says speaker, trainer and consultant Annette Dubrouillet who
specializes in the subject of assertiveness training and self empowerment (www.annette.biz):
"Administrative assistants really want to be helpful and that's good," says
Dubrouillet who points out that's a primary characteristic of their job.
"But sometimes they take that way to the extreme of thinking they have to
say yes to everything. And that ends up the passive of not letting people
know that boundaries have been crossed or needs are not being met."
Dubrouillet says administrative professionals sometimes think that they
won't be viewed as a team member if they say anything but yes. "They haven't
found that balance between making sure their needs are being met, making
sure that they're not over-committing, and providing service to others,"
Dubrouillet says.
ARE YOU ASSERTIVE, PASSIVE OR AGGRESSIVE?
If you'd like to be more assertive, you need to first define what is and
isn't assertiveness. Here is a bit of explanation from Dubrouillet along
with more tips to master assertiveness as an administrative professional...
...This complete article is available in
Presenting Just The "Gold" From The Effective Admin Archives
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